Last Updated: 25/05/2025
Introduction
At WAGROCKS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us for services.
Consent Statement: By using our website, you consent to the collection and use of your information as described in this Privacy Policy, including our use of cookies and third-party tools.
Definitions
• Personal Data: Any information that can be used to identify an individual, such as name, email address, or phone number.
• Processing: Any operation performed on personal data, including collection, storage, use, or sharing.
• Cookies: Small data files stored on your browser to enhance functionality and track usage.
• Third-party Services: External tools and services we use to support our website’s features and analytics.
Information We Collect
When you contact us through our website, we may collect the following information:
– Full Name
– Email Address
– Phone Number
– Company Name
– Location (if provided)
– Preferred Contact Method
– Type of Services Requested
– Any additional information you choose to share
– Files or attachments you upload through our contact form
– Browser and device information (via analytics tools)
How We Use Your Information
We collect your data solely for the following purposes:
– To respond to your inquiries
– To keep internal records for project tracking and support
– To improve our website and service offerings
We do not use your data for advertising or sell it to third parties.
Data Protection
We implement appropriate technical and organizational measures to protect the personal data we collect and process. These include the use of secure HTTPS encryption, firewalls, anti-malware protection, and access controls. Our website is regularly monitored for vulnerabilities and uses security tools to prevent unauthorized access, data breaches, or misuse of user data.
All form submissions are encrypted during transmission, and we utilize secure email protocols (SMTP) to handle inquiries safely. In addition, spam and bot protection measures such as Google reCAPTCHA are used to prevent misuse of our contact forms.
Data Retention
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only under these circumstances:
– When required by law, subpoena, or legal process
– When necessary to protect our legal rights
– With your explicit consent
– With trusted third-party service providers for specific purposes (see below)
Third-Party Services and Data Processing Agreements (DPAs)
We use trusted third-party service providers to help operate our website and deliver services to you. These may process personal data such as names, emails, IP addresses, or usage statistics. The services cover the following areas:
– Website analytics and performance monitoring
– Secure form submission and communication tools
– Email delivery systems
– Website security and firewall services
– Cookie and consent management platforms
– Page building and design tools
– Data backup and recovery services
Where applicable, we maintain Data Processing Agreements (DPAs) with these providers to ensure your data is handled in compliance with relevant data protection laws.
Your Rights
Depending on your location (e.g., European Union), you may have the right to:
– Access the personal data we hold about you
– Request correction or deletion of your data
– Withdraw your consent at any time
– Lodge a complaint with a data protection authority
To exercise your rights, please contact us:
Email: info@wagrocks.com
Phone: +255 764 600 140
Website: https://wagrocks.com
Cookies and Tracking
This website uses cookies to enhance your experience and ensure the proper functioning of our site. Cookies are small text files stored in your browser when you visit a website.
Types of Cookies We Use
Essential Cookies
These are necessary for the website to function properly, such as maintaining login sessions and enabling core site features.
Analytics Cookies
We use cookies from services like Google Analytics to understand how visitors use our website — such as pages visited, time spent, and traffic sources. This information helps us improve our content and services.
Preference Cookies
These cookies remember your preferences, such as language or region, to provide a more personalized experience.
Third-Party Cookies
Some cookies may be set by third-party services used on our website, such as embedded videos, maps, or social sharing tools.
Managing Your Cookie Preferences
When you first visit our website, you may see a cookie banner asking for your consent to use non-essential cookies. You can choose to accept, reject, or manage your preferences.
Most web browsers also allow you to control cookie behavior through their settings. Please note that disabling some cookies may affect the website’s functionality.
Contact
If you have any questions about our use of cookies, you can contact us at:
Governing Law
This Privacy Policy is governed by and shall be construed in accordance with the laws of the United Republic of Tanzania.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.